Privacy and Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your information.
What We Collect:
- Name, email, and phone for communication
- Details of your issue to help provide support
- Any optional data you share during a support session
We do not collect:
- Banking or payment details
- Passwords or recovery codes (unless temporarily for support)
- Any unnecessary or intrusive personal data
How We Use Your Info:
- To provide the requested support services
- To follow up on unresolved issues (if consented)
- To improve the quality of our support team (anonymized)
Data Security:
- All remote sessions are conducted using secure tools
- We never store session data unless requested by the user
- You may request deletion of your data at any time
Your Rights:
- Access your data upon request
- Request deletion of session data
- Decline to share non-essential info during the session
We follow the principles of GDPR, CCPA, and other applicable privacy frameworks where relevant.
Total PC Shield is committed to privacy-first support services.