Refunds and Returns Policy

How Refunds Are Issued:

All refunds will be issued in the original methods of payment. If you’re receiving a refund after we have received your item, it may take an additional 3–5 business days to fully process your return and issue your refund. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased. Refunds may take between 3–5 business days.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@totalpcshield.com. We will promptly correct any information found to be incorrect.

Refund Policy

Due to the nature of digital distribution of active license codes, Total PC Shield cannot offer refunds or exchanges for products once delivered and the activation/license key has been viewed. All licensing sales are final.

You may request a refund if you have not yet retrieved the activation/license key from our system. If you have already retrieved the activation/license key, NO REFUNDS will be granted. Please make sure the software works on your system before retrieving the activation/license key.

FOR SUPPORT SERVICES

1. DISCLAIMER

1.1 Total PC Shield will only perform and provide support and services as requested by the customer. We will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

1.2 Services are provided as per service. There may be circumstances under which your request cannot be serviced or fulfilled.

1.3 The length of time required to provide the service/support cannot be predicted.

1.4 You understand that in the process of providing services, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Total PC Shield will not be responsible for data loss.

1.5 You authorize the technician(s) providing the service or support to install any necessary software on your system to perform required services. All software will be deleted/uninstalled upon completion of the service.

2. BILLING TERMS

2.1 Computer support/services are billed as stated on the service order provided. Charges will be calculated based on the service you have taken up as per invoice.

2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Total PC Shield.

3. PAYMENT TERMS & REFUNDS

3.1 Full payment is due upon completion of services, upgrades, or repairs.

3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.

3.3 Total PC Shield accepts checks and credit cards.

3.4 If the customer is not happy with the service after work performed within 60 days; the customer is eligible for a full refund.

4. LIABILITY

4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.

4.3 In the case of accidental damage to data or data loss caused by already existing problems in your system such as viruses, poorly configured software, or hardware problems/failures, you agree to hold Total PC Shield and any person(s) associated with Total PC Shield or involved in the work being done for you harmless from damages resulting from such problems.

4.4 It is your responsibility to back up your data. Total PC Shield will not be responsible for data loss. (See para 1.4 above)

5. SUPPORT

5.1 Customer satisfaction is our utmost priority.

5.2 All services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

5.3 Free support will be provided for problems that were not resolved from the service order.

6. SUPPORT & SERVICE GUARANTEE

6.1 All services and repairs are guaranteed for 60 days from the completion/acceptance date on the Service Order.

6.2 If it is later found that the service or repair was incorrectly diagnosed by the technician, Total PC Shield will perform the repair/service free of any labor charge or a refund will be processed as per mutual agreement.

Use of Website

By using the totalpcshield.com website, you agree to the following terms and conditions of use (“Terms”) and assume full responsibility and risk for your use of this Site and any services or information contained herein. If you do not agree to the Terms of this Website, you should immediately stop utilizing this Website.

By using this Website, you acknowledge that the content here, including these Terms, may change at any time without any requirement on the part of Total PC Shield to provide notification prior to the changes or notification after the fact. All users are responsible for reviewing the Terms and content of this Website for changes. Your continued use of this Website after any modification to the Terms or content of this Website shall be construed as your acceptance of the revisions.

By using this Website, you agree that you will use any services or content of this Website for lawful purposes only. You are prohibited from using this Website to acquire, transfer, store, or otherwise move any information, data, content, or material in violation of any US, Canadian, or international law (including law pertaining to intellectual property).

Ownership of Website Content and Intellectual Property

The content and intellectual property on this Website belong to Total PC Shield or attributed Total PC Shield content providers and licensees and are protected under US and international law. Content includes but is not limited to: information, data, images, video, trademarks, service marks, industrial designs, logos, and other material and services, both copyrighted and non-copyrighted.

The content of this Website may not be reproduced, downloaded, screen-captured, disseminated, published, or otherwise transferred in any form or by any means, without the explicit written permission of Total PC Shield. Unauthorized activities involving totalpcshield.com Website content may be a violation of US or international law, and subject to criminal and civil prosecution. By visiting this Website, you do not acquire or obtain by implication or otherwise, any license or right or permission to use or make additional copies of any Total PC Shield Website content. You agree not to display or make use of any totalpcshield.com Website content in any manner, including but not limited to for commercial purposes, without explicit written permission from us.