Refund Policy 

At Total PC Shield, we aim to ensure your satisfaction with every support interaction. Our refund policy is designed to be fair, transparent, and aligned with standard industry practices.

Eligibility for Refunds:

You may request a refund in the following situations:

• If you were charged but did not receive any support service
• If the issue was clearly outside our stated scope of support
• If there was a service interruption due to a technical fault on our end
• If the session was not completed and you were unsatisfied with the handling

We will always make a reasonable effort to resolve your concern before offering a refund.

Refund Process:

To initiate a refund request, please contact us at Support@totalpcshield.com within 7 days of your support session.
Include:

• Your full name
• Date and nature of the issue
• Reason for your refund request

Each case will be reviewed individually, and decisions will be made based on service documentation, technician logs, and issue handling.

Refunds, when approved, will be processed to the original payment method within 5–7 business days.

Note: Total PC Shield provides advisory technical assistance. Recovery or resolution of third-party platform issues depends on the options and policies set by those providers.